Frequently Asked Questions

Where are you based?

Bassil Creations is a jewellery design studio based in Sydney, located in the iconic Dymocks Building.

How long does it take to create a custom piece?

Please allow 4 weeks for your special piece to be made especially for you.

Do you offer shipping?

Shipping is free Australia wide, via Express Australia Post and Toll Priority.

How long does shipping take in Australia?

Average shipping times are usually 2 business days (excluding weekends and holidays).

Signature on delivery is required on all shipping.

When should I get my new piece cleaned/inspected?

Bassil Creations offers a complimentary annual cleaning and inspection service for all our jewellery. As part of the inspection, we will check the setting of any gemstones to make sure that they are secure.

I believe I have found a defect in my piece, what should I do?

If there is a defect upon receipt of your order, please email within 7 days of delivery. Your item must be unused and in its original packaging. We reserve the right to refuse any replacement requests if we believe the items are misused or damaged.

Can I change my mind after receiving a custom made piece?

As each piece of jewellery is custom made to order for each client, all sales are final. We do not offer exchanges or returns. Please make sure to take your time to check your ring size before ordering.

Do you have any tips on how I can best look after my new piece?

Despite the high quality of our jewellery and our thorough quality control, your jewellery is not indestructible and needs to be treated with care. Even though metals and gemstones are relatively hard, they can be damaged.

One of the easiest ways to protect your jewellery is by removing it when engaging in sport, housework, gardening, cleaning, gym activities, swimming, or showering. These activities often involve repetitive impact with hard surfaces such as steel, which will abrade and distort the metal. As well as affecting the appearance, this will also shorten the life of your piece of jewellery. Use the box and protective pouch to store your jewellery in to protect it from being scratched or damaged by other jewellery.

Need Help?

Have any other questions? Please click on the button below to get in touch with our friendly team and we will gladly answer any queries you might have.

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