Terms of Service

Copyright

All of the content that appears on the Bassil Creations website , are subject to copyright protection.

General Conditions

We reserve the right to refuse service to anyone for any reason at any time.

 In the case of any circumstance/reason outside of our control, we reserve the right to suspend the fulfilment of an order. In this case we will immediately notify the customer, who will then have right to cancel the order.

Once an order has been made and payment made, the customer accepts that they have committed to the purchase. Reversals of an order will not be accepted without immediate contact for consideration of circumstance.

We also reserve the right to refuse an order in the event of an error on the shop’s website. 

Accuracy of Products

All of our products have been described as accurately as possible on our website. As all pieces are handcrafted, there may be the slight variations of each piece. The colour of the metal or gemstone may also vary depending on the screen that it is viewed.

Sizing

We have a ring sizing guide that will help you determine the size of your ring. We also offer a free ring sizer to be sent out to you to check your finger size. We are happy to assist where possible, however it is the client’s responsibility to make sure they have entered the correct finger size when placing the order.

Payment

All payments are made in Australian Dollars.

We accept Payment via Paypal and Direct bank transfer.

Paypal-  All major credit and debit cards are available via Paypal as well as secure online payment from a linked bank account.

Direct Bank Transfer- You may also pay via a direct bank transfer into our account. If you wish to do this please email us your order and we will process and send you an invoice.

Product Faults

All of our jewellery is quality checked by our master jeweller, however if for any reason you feel that your piece is faulty please contact us at info@bassilcreations.com.au .

We will access the item and if it is considered faulty, we will repair or replace it. However wear and tear is not considered a fault, please take care of your jewellery.

Shipping

All items are sent via Express Australia post with signature on delivery. We offer free shipping Australia wide.

Privacy Policy

Bassil Creations is committed to providing you with the best possible customer service experience. Bassil Creations is bound by the Privacy Act 1988, which sets out a number of principles concerning the privacy of individuals.

Collection of your personal information

There are many aspects of the site which can be viewed without providing personal information, however, for access to future Bassil Creations customer support features you are required to submit personally identifiable information. This may include but not limited to a unique username and password, or provide sensitive information in the recovery of your lost password.

Sharing of your personal information

We may occasionally hire other companies to provide services on our behalf, including but not limited to handling customer support enquiries, processing transactions or customer freight shipping. Those companies will be permitted to obtain only the personal information they need to deliver the service. Bassil Creations takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.

Use of your personal information

For each visitor to reach the site, we expressively collect the following non-personally identifiable information, including but not limited to browser type, version and language, operating system, pages viewed while browsing the Site, page access times and referring website address. This collected information is used solely internally for the purpose of gauging visitor traffic, trends and delivering personalized content to you while you are at this Site.

From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will use for these new purposes only, data collected from the time of the policy change forward will adhere to our updated practices.

Changes to this Privacy Policy

Bassil Creations reserves the right to make amendments to this Privacy Policy at any time. If you have objections to the Privacy Policy, you should not access or use the Site.

Accessing Your Personal Information

You have a right to access your personal information, subject to exceptions allowed by law. If you would like to do so, please let us know. You may be required to put your request in writing for security reasons. Bassil Creationsreserves the right to charge a fee for searching for, and providing access to, your information on a per request basis.

Contacting us

Bassil Creations welcomes your comments regarding this Privacy Policy. If you have any questions about this Privacy Policy and would like further information, please contact us by any of the following means during business hours Monday to Friday.

Call: 02 92325330

Email: info@bassilcreations.com.au