Customer Care Policy

Orders

Orders may be placed online at www.bassilcreations.com.au at any time.

Please allow 4 weeks for your special piece to be made especially for you.

If an item is not in stock, a representative will contact you with an estimated delivery date. Estimated delivery times for items not in stock are typically 6 weeks. If the item is completed before the expected delivery date, it will ship when ready. You will be notified via email when your order ships.

Orders placed during holiday seasons or when there is a high volume of orders may take longer than the standard time window. We will notify you if the production time is longer than usual.

Shipping

Shipping is free Australia wide, via Express Australia Post and Toll Priority.

Average shipping times are usually 2 business days (excluding weekends and holidays).

Signature on delivery is required on all shipping.

 We are not responsible for the delayed delivery of packages due to the customer not being available for signature upon arrival. If your package is sent back to us for any reason, you will be subject to paying for the re-shipment of your order.

Jewellery Care

Bassil Creations offers a complimentary annual cleaning and inspection service for all our jewellery. As part of the inspection, we will check the setting of any gemstones to make sure that they are secure.

Despite the high quality of our jewellery and our thorough quality control, your jewellery is not indestructible and needs to be treated with care. Even though metals and gemstones are relatively hard, they can be damaged.

One of the easiest ways to protect your jewellery is by removing it when engaging in sport, housework, gardening, cleaning, gym activities, swimming, or showering. These activities often involve repetitive impact with hard surfaces such as steel, which will abrade and distort the metal. As well as affecting the appearance, this will also shorten the life of your piece of jewellery. Use the box and protective pouch to store your jewellery in to protect it from being scratched or damaged by other jewellery.